Since launching our telemedicine service, we’ve “seen” a number of patients remotely. Among our first telemedicine cases was Corky, a Yorkie with chronic KCS, or dry eye. His owner lives on North Carolina’s Outer Banks and it was difficult for her to make the nearly two-hour trip to our clinic for a follow-up appointment. Corky had been on three different medicated eye drops with no noticeable improvement, and it was time to reassess the case. By viewing images that the owner sent in advance, and communicating with her via the Televet app, we were able to recommend new treatment moving forward and facilitated the prescription order for her the same day.
For a referring veterinarian, we evaluated and discussed her concerns about Petey, a young cat showing signs of entropion (a condition in which the eyelid is rolled inward causing irritation of the eye by the lashes) and a corneal ulcer. The veterinarian wanted to know which condition should be treated first. Through our communication and views of Petey’s affected eye, it was recommended to continue with the medical therapy she had begun to heal the ulcer (with some minor adjustments), and then reassess the entropion. If still present after the ulcer had healed, the entropion would require a surgical correction.
Telemedicine consultations are ideal for veterinary partners such as Petey’s vet, when seeking a second opinion or when working with urgent cases and a difficult diagnosis. For our existing clients, it is a helpful option for pets that don’t travel well or become anxious away from home. It’s also convenient for practices and clients alike, including Corky’s owner, who reside in far away or rural areas.