Keeping you and your pets safe while providing quality ophthalmic care

May 18, 2021

To our clients, colleagues and friends,

Thank you for your help and patience as we continue to adjust our protocols to help keep coronavirus (COVID-19) from spreading. We are thankful that vaccines are readily available in our area, and that those in our community are receiving inoculations. While that’s a relief, we plan to keep certain protocols in place for just a bit longer—to make certain that every person and every pet is safe while being seen at our practice.

  • Appointments
    Our practice remains open for drive-up telehealth appointments, allowing you the opportunity to remain in your vehicle while your pet is being seen in the clinic. Simply call our front desk staff at (757) 749-4838 and an AVCVA team member will come to your car to bring your pet inside. We will obtain a complete history on your pet’s progress over the phone or via FaceTime on a sterilized iPad (which we provide), allowing you to be “present” for the entire exam. As another option, we can call you after the appointment with this information.
  • Telemedicine appointments
    We also offer remote telemedicine consultations for our existing clients and those we consult on through our veterinary partners. Using the TeleVet mobile app, you can participate in a two-way consultation appointment in real time with me and my staff without ever leaving your home. Please contact us at (757) 749-4838 for more information and instructions.
  • Clinic sanitation
    As always, we remain diligent about the utmost cleanliness of the practice, sanitizing all exam equipment and surfaces with disinfectant between appointments. We have a medical grade HEPA filtration system in our office to remove airborne particles such as viruses and bacteria from the air. While our existing protocol has proven to be effective against viruses, including coronaviruses, we have enhanced our sanitation procedures and frequency beyond the exam and patient rooms during this time for the safety of all who visit our practice.
  • Risk of COVID-19 infection in pets
    According to March 2021 information from the Center for Disease Control (CDC), the virus that causes COVID-19 can spread from people to animals in some situations, mostly during close contact. They advise owners to treat pets as you would other human family members by not letting pets interact with people outside the household. If a person inside the household becomes sick, isolate that person from everyone else, including pets.
  • For our senior clients
    The CDC has recommended older individuals, as well as those with underlying heart disease, hypertension and diabetes, to take additional precautions. We recognize that a significant percentage of our clients may be impacted by these measures. We want to do everything possible to help you maintain your own health while working to maintain that of your pet’s health. Please inform us of any concerns before you arrive with your pet, so that we can accommodate you safely.
  • Signs of illness
    If you have any signs of illness (fever, sore throat, cough, runny nose, etc.), please alert us prior to your appointment so that we can determine the best means to provide care for your pet. Because our team members are the heart of our practice, we have allowed them additional paid sick days to stay home if they are not feeling well. They know this is in the best interest of our clients. We hope you will do the same if you are under the weather. Just give us a call 24 hours before your appointment, and we’ll be happy to reschedule it.

Thank you for working with us in navigating this past year together. We appreciate your business. We are grateful for the opportunity to provide care for your pets, during uncertain times especially. And we will continue to keep you apprised of any changes in our practice protocols in the days ahead.

All the best,

Heather Brookshire, DVM, DACVO