Arrival and check in
On arrival for your pet’s appointment, please park in one of the designated parking spaces. Then call us to check in with one of our client care liaisons at 757-749-4838. We will provide you with a sanitized iPad for your use during the virtual appointment.
A staff member will bring your pet into the clinic, and a team member will stay with them throughout the entire appointment. Once your pet is in the exam room, we will call from our iPad so that you can be present for the exam and discuss any concerns or questions directly with our veterinarian.
If you are new to using an iPad, no worries! One of our team members will come to your car to assist. They will make sure you are able to answer our FaceTime call, while confirming that the Internet connection is secure.
The examination process
During the ophthalmic exam, our veterinarian may perform a number of tests. These will help identify any problems with your pet’s eye or underlying diseases and conditions that may affect their eyesight. These tests are generally non-invasive and painless for your pet.
You will see that we use specialized instruments to allow for a more detailed examination than what may be possible with your family veterinary clinic. First, using a slit-lamp biomicroscope, we evaluate the front portion of the eye on a microscopic level. Next, we’ll look at the back of the eye to view the retina and optic nerve, using indirect ophthalmoscopy and a series of condensing lenses.
When needed, we then take digital anterior and posterior segment photographs of the eye. These provide a benchmark for accurate monitoring of any disease that may be present and precise findings for you or your family veterinarian. Our practice is also equipped to perform ophthalmic tests such as tonometry and gonioscopy for glaucoma; ocular ultrasound for evaluating intraocular masses and orbital disease; and electroretinography testing for retinal disease.
We will discuss our findings with you as we examine your pet, along with recommendations for therapies to help manage their condition. You, of course, may ask questions, and together we will discuss next steps.
Check out and follow up appointments
After the exam, we will end the FaceTime call, and you will receive a call from our client care liaison to begin the checkout process. At this time, we will schedule your pet’s recheck appointment and collect payment. A team member will then bring your pet back to your car, collect the iPad and review any discharge instructions and/or medical therapy.
We hope this information is helpful, as you prepare for your first appointment with us. An animal’s ocular health is the key to their living a full, active and healthy life; and my team and I are dedicated to providing the highest quality ophthalmic care available for our patients. Our mission is to help your pet see a better life!
Dr. Heather Brookshire, DVM
Diplomate, American College of Veterinary Ophthalmologists